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Contact

Cancellation Policy

Cancellation of stay

1. Cancellation of stay, respectively cancel the order, the client is required to make in writing form, to enclose a copy of voucher and payment receipt. Those documents sent to the Agency by e-mail.

To determine the cancellation fee depends by the date of dispatch by e-mail.

2. When canceling  the client,  the Agency has to charge a cancellation fee. Cancellation fees are charged as a percentage of the total value of services depending on the number of days remaining until stay of:

1.            30-22 days 20%

2.            21 to 15 days 40%

3.            14-6 days 65%

4.            5-1 days 90%

5.            The arrival day or unannounced 100%.

3. Cancellation fee shall not be charged by reason of death or serious illness or injury client. However, these facts must be established by official certificates.

4. The change in the name of the client is not charged any fee.

5. Other changes to the order made by client (change dates, accommodation, type of room or apartment, the range of medical services, etc.) Will be treated as cancellation of the stay and will be subject to the above cancellation fee.

6. Violation "Duties of the client" referred to in paragraph 4 above and will be subject to a cancellation fee.

7. If the client cancels participation at stay or revoke a stay order, the Agency is obliged to return to the client the amount paid less of the relevant cancellation fee within 14 days of receipt of the documents which are referred to in paragraph 7 of section 2. Financial deposit is returned in the form of a bank transfer to the account number given to clients. Transaction costs related to the recovery of finance chargeable to the client.